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Legal & TransparencyEntity: Bhoi Enterprises

Cancellation & Refund Policy

Clear, transparent terms detailing our commitment to fair customer treatment, cancellation handling, and refund processing.

Effective Date: September 2026Proprietor: Rohan Kumar BhoiInquiries: support@lupinsync.tech

1. Customer Satisfaction Policy

At LupinSync and Bhoi Enterprises, we stand behind the utility and engineering quality of our software. If our software product fails to perform as documented or is incompatible with your supported environment, we are committed to resolving the issue or providing an appropriate refund in accordance with this policy.

2. Refund Eligibility & Refund Window

We provide a 14-day refund window for new software license purchases and annual plan enrollments, calculated from the date of initial payment. If you determine within 14 days that LupinSync Invoices cannot meet your operational needs and our support team is unable to rectify the issue, you may request a full refund.

3. Nature of Digital Software Products

Because our software includes downloadable code and digital license activations:

  • Upon granting a refund, the associated license key is deactivated immediately.
  • Cloud synchronization and automated PDF rendering services are suspended for the refunded account.
  • You must cease active production use of premium plugin builds associated with the refunded license.

4. How to Request a Cancellation or Refund

To initiate a cancellation or submit a refund request:

  1. Send an email to support@lupinsync.tech from your account email address.
  2. Include your order number, license key, or invoice identifier.
  3. Provide a brief summary of the issue encountered or rationale for cancellation so our engineering team can review.

5. Processing Timelines & Mode of Refund

Approved refund requests are authorized within 3 to 5 business days of approval. The credited amount will be reversed directly to the original payment instrument (bank account, UPI, credit/debit card) utilized at purchase. Depending on your financial institution, funds generally post within 5 to 10 banking days.

6. Non-Refundable Circumstances

Refunds will not be granted in instances where:

  • The refund request is submitted after the expiration of the 14-day window.
  • The license was terminated due to a violation of our Terms and Conditions or unauthorized software distribution.
  • Routine monthly renewals where cancellation was not requested prior to the automated billing trigger.

7. Inquiries & Dispute Resolution

For questions regarding an existing refund request or to discuss an exceptional technical circumstance, please write to our executive desk atceorohan@lupinsync.tech.